Troubleshooting

My hinge(s) are binding.

1. Confirm both hinges are mounted in-line and parallel to the picture frame edges.

(Even a slight deviation from parallel can cause binding.)​

Remedies:

• The hinges are designed with a small amount of space around the screws in each hole. Loosen the screws slightly adjust hinges to parallel and re-tighten.

*(Not enough space to adjust for parallel around screws?)

• Most picture frames are identical along all sides, you can unscrew the hinges, rotate the frame around and remount the hinges on opposite side (also rotate image/art); you may choose to fill previous screw holes.
• Or, choose an alternate picture frame.

2. Confirm both hinges are precisely in-line with each-other on the wall.

(Any off-set between alignment can cause binding.)

Remedies:

• The hinges are designed with a small amount of space around the screws in each hole. Loosen the screws slightly adjust hinges to parallel and re-tighten.
• Most picture frames are identical along all sides, you can unscrew the hinges, rotate the frame around and remount the hinges on opposite side (rotate image/art); you may choose to fill previous screw holes.
• Or, choose an alternate picture frame.
• If wall anchors were installed out of alignment, remove lower wall anchors, repair drywall and re-install in plumb/aligned with upper anchor locations.

3. Confirm your picture frame is not warped.

(Place the un-installed picture frame on flat surface.) 

Remedies: (if warped)

• Choose an alternate picture frame.

4. Confirm your wall is flat both horizontally and vertically.

(Use long straight-edge.) 

Remedies: (if wall is bowed/dipped)

• Choose an alternate location.
• Repair dip/bow in drywall

5. Confirm your hinges were not damaged/bent during the installation.

Remedies:

• Hinges are made of 18 gauge steel but can be bent with moderate force.
• Hinges damaged due to improper installation are not replaceable under warranty.